FAQ

It’s All About Timing

How long before my event should I place an order for Invitations?

We recommend ordering at least 4 – 6 months before your event.  Design time, materials and type of printing will determine how long the creation of your collection will take.

When should I send out my invitations?

For the most formal affairs, invitations should be sent 6 – 8 weeks prior to the event. If it is a destination wedding or most of your guests will be traveling, we recommend sending them closer to ten weeks prior. Invitations for more casual affairs, such as showers and social events, can be mailed 4 weeks prior.

When should I have my guests RSVP?

Generally, the RSVP date is half way between the mailing date and the event date. So, if you are sending out your invitations 8 weeks in advance, the RSVP would be due one month before the event. This allows you enough time to contact any non-responders and let your caterer know the final count.

Understanding the Details

How many invitations should I order?

We recommend ordering 10% more than you think you need. There are always a couple of additions to the guest list, plus you want to have a few to save. We also encourage you to order extra envelopes as a buffer for mistakes in addressing. Too few invitations and envelopes often result in rush orders and additional costs.

Why must I sign your Terms & Conditions Agreement?

We don’t want there to be any surprises! Our Terms & Conditions Agreement outlines important information for you, including our ordering requirements, timeline requirements and additional fees. You must check the Terms & Conditions Agreement box at check out for your order to be processed. Once payment has been received and your order has been designed, you will receive a pdf proof(s) of your order.

What postage is required for your invitations?

Most wedding invitations require the standard wedding postage. Of course, postage is all about the weight and dimensions of the final piece, so we recommend that our clients to consult their local post office or www.usps.com prior to purchasing postage.

Can you help me create stamps to match your beautiful designs?

Absolutely! Send us an image you would like on your stamps and we can set up a custom designed stamp just for your event. Just inquire with us here.

What if I don’t have 4 – 6 months until my event, but really want one of your invitations?

We would be happy to try and work with your deadline – give us a call or fill out this form and we’ll see what we can do.

Can I cancel an order?

Full payment is due at the time of purchase to begin the design process (along with agreeing to the Terms & Conditions Agreement). If the project is terminated or cancelled during the designing process before approving the first round of pdf proof(s), a 50% deposit is non-refundable and the other 50% will be reimbursed. If the project is terminated or cancelled after approval of the first round of pdf proof(s) or any time thereafter, 100% of the cost is non-refundable. If you have changes after your order has been approved and sent to print, the order is non-refundable. We may work with you to give a discount on a reorder.

What is your return policy?

As all of our products are created just for you, Richard’s Notebook cannot accept returns.

How do I pay?

We accept personal or business checks, PayPal, Visa or MasterCard for orders. Richard’s Notebook charges a 3% convenience fee for all credit card and PayPal payments.

Am I charged sales tax?

We charge sales tax only on orders shipped to a Colorado state address. Shipments to addresses outside of Colorado are not charged sales tax.

Do you deliver internationally?

Absolutely! Give us a call or send an email by filling out this form to work out the shipping details.

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What Are My Options?

What papers are your invitations printed on?

We use only the finest papers for both flat printing and letterpress. If you are interested in a sample of our papers, please send us a note detailing what paper(s) you are interested in by filling out our form here. Note, there is a charge for paper samples and Pantone Standard color chips.

What types of printing do you offer?

We offer just about any form of printing including letterpress, engraving, thermography, flat printing, embossing, and foil stamping.

What is the difference between flat printing and letterpress?

Flat printing, otherwise known as offset printing, is a commonly used printing technique where the inked image is transferred (or “offset”) from a plate to a rubber blanket, then to the printing surface. The result is completely “flat” in nature. Letterpress is created when ink is pressed into the paper. This process creates an impression you can both see and feel.

Can I use an ink color not listed on your site?

Yes, for all orders we can match most colors. Just a note, this will incur extra charges. Sorry, fonts are set and cannot be changed.

Do you provide calligraphy services?

Yes, we offer beautiful hand calligraphy on any item we create.

Can I use my own wording on the invitation?

Of course… but if you’re at a loss for words, we can offer suggestions.

Do you proofread orders?

No, that’s why we ask you to proofread and proofread again. We don’t know if the correct spelling is Uncle Stephen or Steven, so again, please proofread. Richard’s Notebook is not responsible for any errors on the final pieces that were present on the approved proof.

Can you print a return address on envelopes?

You bet! We include printed return addresses as part of our suite quotes.

Can you print guest addresses on your envelopes?

Yes, we offer beautiful computer calligraphy in many dark colors.

What other products do you sell?

Pretty much anything you can think of for your wedding needs! Just inquire by filling out this form. We will contact you within 2 business days to discuss in detail your projects you need.

 

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